Before adopting Yeti Software, Boardwalk REIT managed its snow removal documentation using a manual, paper-based log system, which presented numerous operational and legal challenges.
Established in 1984 in Calgary, Alberta, with a single 16-unit walk-up, Boardwalk has grown its portfolio to more than 33,000 apartment and townhome units across four provinces and 12 cities in Canada.
With teams operating across multiple locations, collecting and reviewing snow logs was a cumbersome, time-consuming task.
Physical records were completed and stored manually and were sometimes transported to off-site facilities. This not only increased the risk of lost, damaged or incomplete logs, but also delayed access to critical information, especially in cases where proof of snow clearance was needed for insurance or liability claims.
The absence of a centralized platform meant the team lacked real-time visibility into snow removal efforts. They were unable to quickly assess activity across sites or identify trends and areas for improvement. Ultimately, this limited their ability to respond proactively to issues, manage risk and optimize resources.
In search of a more efficient and accountable system, Boardwalk implemented Yeti Software, a modern SaaS solution purpose-built for snow and ice management.
With Yeti Software, Boardwalk digitized their snow log process, eliminating the need for physical paperwork and significantly improving operational visibility, efficiency and data accuracy.
“Yeti has been an instrumental asset in helping our business achieve its objectives related to snow logs,” said Bhavnesh Jaraim, CIO and Vice President of Technology at Boardwalk.
“Their SaaS platform and intuitive mobile app have completely revolutionized our operations by transforming a time-consuming, error-prone manual process into a seamless digital workflow.”
Using Yeti’s mobile app, on-site teams can quickly record snow removal activities with just a few taps. Each entry is automatically timestamped and geo-tagged, providing a reliable, verifiable record of action. This real-time capture improves accuracy and ensures logs are consistently updated across all locations. All snow logs are now stored in a secure, cloud-based platform.
As well, authorized personnel can retrieve snow logs from anywhere, at any time, with just a few clicks. This has improved the speed and ease of accessing records for liability claims, audits or internal reviews.
Real-time monitoring
Perhaps one of the most impactful features of Yeti Software is the ability to monitor snow clearing operations in real-time. Boardwalk can track performance across all properties, quickly identify bottlenecks and make data-driven decisions to refine their strategies and resource allocation.
Like any new technology initiative, implementation success relied heavily on user adoption. Boardwalk offered comprehensive training sessions, tutorials and hands-on support to help associates understand and use the platform confidently. This proactive approach minimized resistance and ensured a smooth transition.
Yeti’s user-friendly design made it easy for team members at all levels to adopt
the new system with minimal disruption. Its simplicity allowed users to become proficient
quickly and empowered them to take ownership of the tool.
To foster buy-in, Boardwalk leaders communicated how Yeti would reduce daily friction,
simplify snow logging and eliminate tedious paperwork. Demonstrating real-world benefits helped associates see the direct value in their work.
Boardwalk also encouraged staff to share feedback throughout the process.
This input was crucial in making refinements, resolving concerns and continuously
improving the experience for everyone using the platform.
“My advice to others considering Yeti Software is to embrace the transition to digital
snow log management with confidence,” Bhavnesh said. “With its user-friendly interface, streamlined processes and enhanced accountability, Yeti offers a reliable and scalable solution. It not only improves operational efficiency but also supports risk mitigation and long-term strategic planning.”
By implementing Yeti Software, Boardwalk has laid the groundwork for smarter, more responsive snow management—aligned with its broader mission of building safe, high-quality communities.
What began as a search for a more efficient snow log system has become a key pillar in Boardwalk’s broader digital transformation.
