Do you maintain and repair your own equipment? Caterpillar is now offering a library of how-to videos and articles for its DIY inclined customers.
The library includes a new series of do-it-yourself (DIY) videos designed to help customers maintain their Cat equipment. These how-to instructional videos provide simple, clear and easy-to-follow instructions for common maintenance, repair and inspection tasks. The series is developed by Caterpillar experts.
“Customers can view these short how-to videos with the goal of making it simple, clear, and easy for them to maintain their Cat equipment,” said Jay Ramasamy, Vice President, Sales & Marketing for Caterpillar’s Construction Industries Services Division (CISD).
“They were developed in direct response to what people are requesting most for common repair and inspection items. They are designed to help save customers’ time and money and assist those who prefer to do their own maintenance at a time that’s convenient with their production schedule.”
The Caterpillar DIY video series serves as a supplement to operation and maintenance manual (OMM) and boosts the confidence of visual learners to get the job done right. The current library includes nearly 60 how-to videos produced in English with subtitles in 23 different languages, and Caterpillar continues to expand the variety of videos offered.
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As a complement to the DIY videos, Caterpillar has also developed a blog series covering the most popular maintenance tips. The articles break down inspection, maintenance and repair, and replacement information into easily understandable steps. The blogs provide another solution to help boost the confidence of DIY customers.
The maintenance information applies to all machines in general and are not model or type specific.
For customers upgrading their equipment, the series also offers clear and concise instructions on how to install various Cat upgrade kits, such as light guards, cab guards and fire extinguisher mounts. Expanding beyond maintenance, the video catalogue dives into tips for selecting steel tracks for excavators, dozers, and loaders.
As well, customers can shop for the correct replacement parts or contact a Cat dealer directly from the article.
“If the task requires a part or the repair becomes more involved than the customer anticipated, we have designed the blog site to allow the customer to quickly get the additional support they need,” Ramasamy said.
