The new My Develon digital platform is an expansion of the company’s existing Develon Fleet Management telematics offering.
The new platform makes navigating the system easier for customers and dealers when managing Develon construction equipment.
“Dealers and customers can access and manage the Develon construction equipment maintenance and operation data using the My Develon app or on a web browser,” said Develon Telematics Manager Stojan Arezina.
“Our customers can remotely check the status of their equipment and communicate with their machines by sending certain messages.”
Some of the new features now available on the platform are the ability to download service tools and receive personalized quotes for parts for Develon machines.
“We provide a menu for customers to request a quote for Develon genuine parts from their local dealer,” Arezina said.
“It will be a very useful resource for customers. They can select the parts they want to receive a quote on and send it to their dealer. Additionally, customers can subscribe to our exclusive digital services.”
Telematics usage
More dealers and customers are utilizing telematics data, based on data tracked by Develon.
Arezina explained that during ConExpo 2023, the company successfully showcased the telematics service and how it can benefit customers.
Although some customers can be intimidated by the amount of data, Arezina said Develon and its dealers are working to develop training programs that help educate customers on how to navigate the system. That starts with dealers using brief, streamlined training materials, which Arezina said have been effective with sales specialists.
“When a customer purchases a new machine, our dealership sales specialists provide some basic training about telematics with the customer,” he said.
“When the customer leaves with the new machine, the customer has a telematics profile. The customer can log in and start tracking the new machine immediately.”
More news from Develon:
- Develon’s first electronically controlled crawler excavator
- Develon’s DTL is now in its real world testing phase
- Develon expands its -7 Series mini excavator line
One of the most popular features of telematics services today, according to Arezina, is the ability to receive codes from machines. Dealers and customers can subscribe to receive notifications when a Develon machine requires service. This allows dealers to proactively engage with customers and their machines, which optimizes uptime protection.
“Our telematics offering helps keep our customers’ machines working the way they were intended,” Arezina said.
“Dealers and customers can better remotely monitor machines to ensure they are in good health and can schedule routine maintenance to ensure it’s done when it’s needed.”
The My Develon app is available for download from popular app service providers. Current users of the Develon Fleet Management system should replace the current app by downloading the new My Develon app. They can log in with their same credentials.
The system is also available on a web browser at na.develon-ce.com/en/innovation/my-develon.
